Privacy Policy – English

Privacy Policy – Telesur Plus

Effective Date: 1st June 2025 Telesur Plus, a service of Telecommunicatiebedrijf Suriname (Telesur), is committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data. This Privacy Policy outlines how your personal data is handled when you access our services via mobile apps, TV apps, or the web. For any questions, please contact: [email protected]

1. What This Policy Covers

This Privacy Policy applies to all users who access or interact with Telesur Plus, including visitors to our website at https://info.telesurplus.sr, and users of our apps on Android, iOS, Android TV, Google TV, Fire TV, and Roku.

2. Information We Collect

2.1 Personal Data You Provide

We may collect the following personal information when you use our services:

Name
Email address
Phone number (optional)
Location (based on IP or device settings)
Information you provide during top-up code activation or customer support interactions

We do not collect credit card information as no subscriptions or direct payments are accepted through the platform at this time.

2.2 Automatic Data Collection

We automatically collect certain information when you use our services, such as:

Device type and operating system
IP address
App usage activity (e.g., channels viewed, features accessed)
General location (city or country)
Cookies and similar technologies (see Section 8)

This data helps us improve performance, provide relevant content, and ensure secure access.

3. How We Use Your Information

We use your data to:

Deliver the Telesur Plus service and content
Authenticate access to premium content via top-up codes
Provide customer support
Improve app performance and user experience
Detect and prevent unauthorized access or misuse
Send relevant product notifications (only if you opt in)

We do not use your data for unsolicited marketing or sell it to third parties.

4. How We Share Your Data

We do not sell your personal information. However, we may share it with trusted third parties under strict conditions:

Service providers who support operations (e.g., cloud hosting, analytics)
Government authorities, when legally required
IT security partners, for fraud detection and prevention

All third parties are contractually obligated to protect your data in accordance with this Privacy Policy.

5. Data Storage and Retention

Your data is stored securely on servers managed by Telesur or authorized partners. We retain personal data only for as long as necessary to:

Provide the service
Fulfill legal or regulatory obligations
Resolve disputes or enforce our Terms of Use

After this period, your data is either securely deleted or anonymized.

6. Your Rights and Choices

Depending on your local laws, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for certain uses

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe in accordance with local regulations.

7. Children’s Privacy

Telesur Plus is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us, and we will take appropriate steps to delete it.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep you logged in
Track usage trends for analytics
Deliver relevant platform updates

You can manage cookie preferences through your browser settings or device permissions. For more details, please refer to our Cookie Policy.

9. Third-Party Links

Our website or apps may contain links to third-party platforms. We are not responsible for the privacy practices or content of those platforms. You should review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” and, where appropriate, notify you through the app or website. We encourage you to review this page periodically. Continued use of Telesur Plus after changes means you accept the updated terms.

11. Contact Us

For privacy-related questions or requests: 📧 [email protected] 🌐 https://info.telesurplus.sr/privacy-policy